To return an order the first thing to do is to contact us by sending an email to this address firstname.lastname@example.org stating:
- the order number
- the pick-up address
- the reason for the return.
Once your email request has been received we’ll send you a consignment note to affix to the package and tell you the date the package will be picked up by the courier.
The shipping costs borne by FoodWineFromItaly.com will be deducted from the total cost of the items returned, in the following amounts:
- EUROPE: €60 every 12 bottles
- non-EU: €160 every 12 bottles
RETURN CONDITIONS: To return an order the products must be in perfect condition, with no signs of use or washing, with their original box and/or bags, labels, instructions and everything else that was in the original package. They should therefore be in the same condition they were when sold. FoodWineFromItaly.com recommends that customers read all labels and instructions included with the products.
WARNINGS: returned goods that do not comply with our terms and conditions cannot be accepted.
IF THE PRODUCT IS FAULTY
We check all products before they are packed.
If you do however find a fault with one of our products, please contact us within 10 days of receipt and report the problem so we can assess together whether it can be resolved without returning the items.
In the event that a product has to be returned because it is faulty, the customer may choose to receive an identical product, a product equivalent to the one previously purchased, or a different product of the same value.
The total cost of the product can be reimbursed.
If FoodWineFromItaly.com agree that the product is in actual fact faulty the cost of returning the items will be borne by FoodWineFromItaly.com.
The cost of shipping the new product chosen will be borne by FoodWineFromItaly.com.
hipping costs are calculated automatically by the system and can be seen at the time of placing the order.
Shipping costs depend on the destination zone:
ITALY: free of charge EUROPE: free of charge non-EU: €99.00
Shipping is FREE for: ITALY and EUROPE
Shipping will take from 4 to 9 working days (Monday to Friday), as of when the goods are consigned to the courier, excepting the courier's own problems. Times may vary and the service may not be available for remote areas, islands or for bulky orders.
For non-EU countries: Orders sent to customers residing outside the European Union (non-EU) do not include VAT and customs duty. Local VAT and any customs duty must be borne by the recipient and must be paid to the carrier when the goods are delivered.
ORDER PROCESSING TIMES
Orders placed on the FoodWineFromItaly.com website will be processed within 24-48 working hours from receipt of payment subject to availability.
Orders placed on Saturdays, Sundays or on Italian national holidays will be processed starting the next working day.
Our site uses the latest technologies available in order to safeguard, protect and process your payment details in the most secure way.
The FoodWineFromItaly.com e-commerce platform offers various ways to pay: PayPal - Credit card
The following credit cards are accepted: Maestro, Visa, Mastercard, American Express, Paypal, PostePay.
The payment gateways we use guarantee the protection of personal data. For us at FoodWineFromItaly.com it is of paramount importance that we can offer you the opportunity of making your purchases in a protected and secure environment.