To return an order the first thing to do is to contact us by sending an email to this address support@foodwinefromitaly.com stating:
- the order number
- the pick-up address
- the reason for the return.
Once your email request has been received we’ll send you a consignment note to affix to the package and tell you the date the package will be picked up by the courier.
The shipping costs borne by FoodWineFromItaly.com will be deducted from the total cost of the items returned, in the following amounts:
- EUROPE: €60 every 12 bottles
- non-EU: €160 every 12 bottles
RETURN CONDITIONS: To return an order the products must be in perfect condition, with no signs of use or washing, with their original box and/or bags, labels, instructions and everything else that was in the original package. They should therefore be in the same condition they were when sold. FoodWineFromItaly.com recommends that customers read all labels and instructions included with the products.
WARNINGS: returned goods that do not comply with our terms and conditions cannot be accepted.